RETURNS & EXCHANGE
Easy Return & Exchange
Your satisfaction is our priority. If you are not satisfied with your purchase then we are here to resolve your concern/issue. We will be delighted to exchange any item returned in a saleable condition, with its receipt and original packing. Please note that images of each product’s color and design may vary slightly from actual product's color and design, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time, size and other factors. We will only be accepting those products for exchange/return that either have manufacturing issues, wrong sizes and the shipment of the wrong items.
No extra amount will be charge for the exchange of the same article, however exchange will entirely be dependent on the availability of the article. Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.
Reach us at our customer care number, 042-111-384-642 within 14 days of your purchase, No complaints will be catered afterwards.
Or email us at: hello@ethnic.pk
After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)
*you can only exchange/return through ethnic online.
Refund:
We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued by online team & will be availed online only.
Order Cancellation/Editing:
You may cancel your order at any time before the shipping process. After the shipment of your order, you will receive an email with a tracking number against your order.
*Ethnic reserves this right of cancelling/editing your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
*There will be no return and exchange on sale articles.
Do I have to pay for returns?
Do I have to pay for returns?
For return of items purchased online, customer will pay for the courier charges.
How will my money be refunded?
How will my money be refunded?
Once the return has been received, you will receive the amount via gift card. You can place your order again by using gift card.
When will I receive the refund for my return?
When will I receive the refund for my return?
After the return is received (items must be in perfect condition and have their inside labels), you will receive a confirmation email indicating that the amount will be given via voucher.
What should I do if the return amount is incorrect?
What should I do if the return amount is incorrect?
Contact our Customer Service department and we will resolve the problem as soon as possible.
Do you refund the shipping costs if I return all the items in an order?
Do you refund the shipping costs if I return all the items in an order?
We will issue the shipping cost if the mistake is from our end. However, we will not refund shipping cost if we have sent the accurate article.
Can I exchange my items?
Can I exchange my items?
You can exchange them at our physical stores:
- For another color or size, without any additional cost as long as the items are in perfect condition and there is stock in the store.
- Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.
How long do I have to make exchanges?
How long do I have to make exchanges?
The deadline for exchanges is 15 calendar days from the delivery date.
Can I exchange my items at any Ethnic store?
Can I exchange my items at any Ethnic store?
Yes, as long as the store has the article of your desire.